Whether you are a first-time visitor or returning to Mystake, this guide covers the essential features you need to know.
Before You Start
- You must be at least 18 years old (or the legal gambling age in your jurisdiction).
- Only one account per player is allowed. Duplicate accounts will be closed.
- All bonuses have wagering requirements; understand them before claiming.
- Use a strong, unique password and enable two-factor authentication if available.
- Have a valid ID ready for the KYC (Know Your Customer) verification process.
- Check the casino’s license (typically Curacao) and understand that winnings may be subject to local taxes.
Creating Your Account
- Visit the casino’s website and click the “Sign Up” or “Register” button.
- Fill in your email address, choose a username, and create a secure password.
- Provide your personal details: full name, date of birth, and residential address.
- Select your preferred currency and agree to the terms and conditions.
- Complete the registration and verify your email via the confirmation link sent to your inbox.
- Log in using your credentials (the Mystake login process is straightforward) and proceed to make your first deposit.
Calculating Your Bonus
Most welcome offers on this platform are structured as a percentage match on your first deposit, often accompanied by free spins. Let’s break down a typical scenario with real numbers.
Example: 100% match bonus up to €200 + 20 free spins on a selected slot.
If you deposit €100, you will receive an additional €100 in bonus funds. Your total balance becomes €200. The wagering requirement is typically 35x the sum of deposit plus bonus. So the total wagering needed is (€100 + €100) × 35 = €7,000.
Different games contribute differently to the wagering requirements. Usually:
- Slots: 100% contribution
- Table games (blackjack, roulette): 10% contribution
- Video poker: 20% contribution
If you play only slots, you need to wager €7,000 on slots before you can withdraw any winnings from the bonus. Suppose the average RTP of the slot you play is 96%. Your expected loss over €7,000 wagered is €7,000 × (1 – 0.96) = €280. Since your bonus is only €100, the expected value of this bonus is negative. But if the slot has high variance, you might still come out ahead or lose more.
For free spins, winnings are usually added as bonus funds with the same wagering requirement. So the 20 free spins might give you, say, €5 on average, which would add another €5 × 35 = €175 to your wagering requirement. Always check the specific terms and conditions.
Security
This platform employs industry-standard security measures to protect your data and funds. All communication is encrypted using SSL technology, ensuring that sensitive information like passwords and payment details remain private. Additionally, the casino encourages the use of two-factor authentication (2FA) for an extra layer of security on your account. All transactions are monitored for suspicious activity, and a dedicated security team is available around the clock. Remember to never share your account credentials with anyone.
Money In, Money Out
| Payment Method | Minimum Deposit | Maximum Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 1–3 business days |
| Skrill | €10 | €10,000 | 24 hours |
| Neteller | €10 | €10,000 | 24 hours |
| Bank Transfer | €25 | €20,000 | 3–7 business days |
| Cryptocurrencies (BTC, ETH, LTC) | €20 equivalent | No limit | Up to 2 hours |
Deposits are instant for most methods. Withdrawals are subject to a pending period (usually 24–48 hours) while the casino reviews your request. The first withdrawal may require identity verification (KYC). To speed up withdrawals, complete your KYC early by submitting a copy of your ID and a recent utility bill.
When Things Go Wrong
Forgotten password
Click the “Forgot Password” link on the login page. Enter your registered email, and you’ll receive a reset link. Check your spam folder if it doesn’t appear within a few minutes.
Deposit not credited
First, check your transaction history. If the funds are missing after 30 minutes, contact customer support with the transaction ID. Do not make a second deposit while waiting.
Withdrawal stuck or delayed
Ensure you have met all wagering requirements and submitted the required documents. Withdrawals can be delayed during weekends or public holidays. If it exceeds the stated processing time, open a ticket via live chat.
Account locked
This could be due to suspicious activity or a forgotten password. Reach out to support to verify your identity. They will unlock the account once your details are confirmed.
Bonus not received
Check if you entered a bonus code during deposit. If the bonus is automatic, verify that you made the minimum deposit required. Contact support if it’s not credited after 10 minutes.
Worth Knowing
When choosing games, focus on those with high theoretical return to player (RTP). Most slots at the casino have RTPs between 94% and 98%. Games like Mega Joker (99%) or Blood Suckers (98%) offer better odds. Avoid games with extremely high house edges, such as keno (typically 70–80% RTP) or scratch cards (often below 90%). Blackjack with basic strategy has a house edge of around 0.5%, making it one of the best bets. For video poker, choose variants like Jacks or Better with full pay tables (99.5% RTP).
Quick Answers
How do I log in to my account?
Visit the casino website and enter your username and password in the login form. If you have enabled 2FA, provide the one-time code.
What is the minimum deposit amount?
The minimum deposit is typically €10 for most methods, but it can vary depending on the payment option you choose.
Are withdrawals free?
Generally, the casino does not charge fees for withdrawals, but your payment provider may apply their own fees. Check the terms for details.
How long does KYC verification take?
Verification usually takes 24 to 48 hours after submitting the required documents. It can be faster if you provide clear, legible copies.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers. There is no dedicated app, but you can access all games via your smartphone’s web browser and even add the site to your home screen as a progressive web app (PWA).
What wagering requirements apply to free spins?
Free spin winnings are typically converted to bonus funds with the same wagering requirement as the deposit bonus, often 35x. Always check the specific promotion’s terms.
Is the casino licensed?
Yes, the casino holds a gaming license from the government of Curacao. Winnings may be subject to local income tax, so consult a tax advisor.
How can I contact customer support?
Support is available 24/7 via live chat and email. You can also check the comprehensive FAQ section on the website.
Conclusion
By following this guide, you are well-prepared to start your journey at the casino. Remember to gamble responsibly, set limits, and never chase losses. Enjoy the games and good luck!